Remote practice support
Administrative capacity without another desk in your rooms.
Not every practice needs another full-time administrator. Many need dedicated hours from someone who already understands medical schemes, claims and PMBs, working remotely on an agreed schedule.
You will recognise some of these.
- The admin load has grown but not enough to justify a full-time appointment
- An administrator has left and the work is being absorbed by everyone else
- There is no physical space for another workstation
- Month-end consistently runs into the following month
What this covers
The work itself
Defined monthly capacity
Support is structured around an agreed workload, service scope and level of capacity rather than open-ended administrative cover.
Claims processing and follow-up
The recurring claim work handled to a rhythm, so nothing sits waiting for someone to find a gap.
Revenue-related practice administration
Agreed remote support around PMBs, claims, authorisations, medical scheme liaison, backlogs and defined administrative overflow.
No infrastructure to provide
No workstation, no equipment and no additional space required in your rooms.
Written reporting
You see what was submitted, what is outstanding and what is waiting on a decision from your side.
Where this stops
Remote support is scoped in writing before it starts. HealthAdmin is an independent service provider, not an employee of the practice, and works within the mandate agreed with you.
Questions practices ask first.
Do we have to change our systems?
No. HealthAdmin works with the information your practice already produces, in the systems you already use.
Which provinces do you support?
All nine. The work is remote, so location is not a constraint.
How is our information protected?
HealthAdmin has an Information Officer registered with the Information Regulator of South Africa. What is collected, why, and how long it is kept is set out in the Privacy Notice.
Read more on this
The rest of what HealthAdmin handles
All servicesPMB Support
PMBs are governed by their own rules and claims are assessed against those rules.
Learn moreClaims & Revenue Recovery
Rejected and short-paid claims are rarely abandoned deliberately.
Learn moreAuthorisations & Motivations
HealthAdmin supports the administrative and funding process around clinical motivations.
Learn moreMedical Scheme Liaison
Medical scheme queries, escalations and correspondence take a practice's front desk out of the room.
Learn more
Remote support for practices across all nine provinces. Call 084 301 6520.
Where is your practice losing time or revenue?
Tell us where the administrative pressure sits. PMBs, claims, authorisations, scheme queries, or a backlog nobody has time to work.
Please do not submit patient medical information through this website.